How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence
SANTA CLARA, Calif., July 13, 2021 /PRNewswire/ — An important outcome of the increasing demand for omnichannel engagement is contact centers’ push to replace fragmented customer interactions with a seamless customer journey. The rising acknowledgment that agent experience (AX) is a…
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How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence